Return and Exchange Policy

Peony Alley Return & Exchange Policy

All sales are final. All items – dresses, sleepwear, swimwear, jewelry and accessories – are sold as final sale: no returns or exchanges.

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📸 Damaged, Defective, or Incorrect Orders

We carefully inspect every item before shipping. If you receive a damaged or incorrect product, please contact us within 3 days of delivery at hello@peonyalley.com with:

• Photos of the issue
• Your order number and full name

Damaged items must be unworn with tags attached. Once confirmed, we will offer a replacement or refund.

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🚚 Lost or Stolen Packages

Once your order is shipped, ownership is transferred to the customer. We are not responsible for lost, stolen, or misdelivered packages. Please contact USPS for shipping-related issues.